Billing Command Center
The Analytics overview brings every billing report together — and its filter toolbar controls the period, timezone, buckets, and metric options every deeper report shares.
Analytics → Overview opens the Billing command center — the entry point to MyBillingHub's reporting suite. It combines the headline stats, acquisition overview, recovery pulse, breakdowns, and revenue timeseries on one page, with a filter toolbar that carries across every deeper report.
The Reports at a Glance#
The Analytics & Reporting section of the sidebar holds nine pages:
| Report | The question it answers |
|---|---|
| Overview | How is billing doing overall? |
| Subscribers | How is the subscriber base growing and churning? |
| MRR | What's our recurring revenue and how is it composed? |
| Retention | How long do subscribers stay, cohort by cohort? |
| Trials | Are trials converting? |
| Billings | What did we take in payments, lose in refunds, and net? |
| Accounts | How is the account base growing and closing? |
| Hourly | What's activating and churning today, hour by hour? |
| Signup Declines | Why are initial payments being declined? |
The Filter Toolbar#
Every report shares the same controls, so a period you set once follows you through the suite:
- From / To — the reporting period.
- Timezone — the timezone buckets are calculated in.
- Bucket — the granularity of trend charts (day, week, month).
- Subscriber type and Metric type — narrow to the audience and measure you care about.
- Plan IDs — limit the report to specific plans.
- Combine subscriptions — treat multiple subscriptions on one account as one subscriber.
- Include failed invoices and Include discounts — control what counts toward the numbers.
When comparing reports, keep the toolbar settings identical between visits — a different bucket or discount setting can make two reports look inconsistent when they're actually measuring different things.
Reading the Command Center#
Beyond the same billing-health stats as the dashboard, the command center adds an Acquisition overview — how new subscribers are arriving — alongside the recovery pulse and the state breakdowns for invoices, transactions, and subscriptions. Use it as your jumping-off point: spot the number that looks off, then open the dedicated report for the full story.