MyBusiness AppMyBusiness App
Get Started

Privacy Policy

Last updated: 5 April 2026

MyBusiness App (Pty) Ltd (“MyBusiness App”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile applications, websites (mybusinessapp.co.za, mypetparlorapp.com, mybeautysalonapp.co.za), or related services. It applies to all users globally and is written in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa, the General Data Protection Regulation (“GDPR”), and Google Play's User Data policies. We uphold strict data protection principles: we collect data lawfully, only for defined purposes, and we are transparent about how we use it.

1. Information We Collect

We collect information from you in different ways, depending on whether you use our mobile apps, websites, or both. We do not collect sensitive personal data such as health information, racial/ethnic origin, religious beliefs, or sexual orientation.

On the Mobile Apps (MyPetParlor App, MyBeautySalon App)

  • Account & Profile Information: Name, email address, password (securely hashed), and other relevant details such as address or telephone number, used to manage your account and provide app functionality.
  • Payment Details: If you make purchases through the app, your payment data (e.g. card or bank details) is securely passed to our payment processor (Paystack, Payfast) and not stored on our systems.
  • Location Data: If you allow location permissions, we may collect precise geolocation data to enable location-based features (e.g. route optimisation for mobile groomers). This is entirely optional and under your control.
  • Device & Usage Data: We automatically collect data such as device type, operating system, app version, unique identifiers, and interaction data. This helps us monitor performance, improve features, and resolve technical issues.

On the Websites

  • Form Submissions: If you contact us via our website or submit a form, we collect the details you provide (e.g. name, email, message).
  • Cookies & Web Tracking: Our websites use cookies and similar technologies. This may include the Facebook Pixel, which tracks interactions such as page views and button clicks to measure advertising effectiveness.
  • Website Analytics: We use third-party tools such as Google Analytics to collect anonymised website usage statistics to improve user experience and content.

Across All Services

  • Automatic Information: We receive and store certain types of information whenever you interact with our sites or communicate with us by email, including cookies and browser data.
  • Information You Provide: We store information you enter on our websites or provide to us in any other manner, including mandatory registration fields required by law.

We collect only what is necessary for our services, always with transparency and your rights in mind.

2. How We Use Your Information

  • Providing Services: To operate, maintain, and enhance our apps and websites, including account management, delivering features, and technical support.
  • Communications: To contact you with service-related messages. Marketing messages are only sent with your opt-in consent, and you can unsubscribe at any time.
  • Analytics & Improvements: To monitor usage patterns and improve performance. We use Google Firebase Analytics in the mobile apps and analytics tools on the websites.
  • Identity Verification & Security: To confirm your identity, detect fraud, prevent crime, and ensure system integrity.
  • Legal Obligations: To comply with applicable laws and regulations, resolve disputes, and enforce our terms.
  • Statistical Analysis: To compile aggregated, anonymised information that does not identify you personally.

3. How We Share Information

We do not sell or rent your personal information. We only share data in the following limited circumstances:

  • Authorised Service Providers: We engage third-party providers (e.g. for analytics, hosting, and payment processing) who process data strictly on our instructions under confidentiality agreements.
  • Payment Processing: Payment details are securely handled by third-party processors (e.g. Paystack, Payfast) in accordance with international security standards.
  • Legal Requirements: We may disclose information where required by law or to protect our legal rights, your safety, or the safety of others.
  • Transactional Partners: Where products or services are supplied through third parties accessed via our platforms, their own privacy policies may apply.

Where data is transferred internationally (e.g. to service providers outside your country), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms under GDPR or other relevant frameworks.

4. Data Security

We use strong security measures to protect your information, including encryption, secure storage, access controls, and routine security reviews. Our policies cover physical security, computer and network security, secure communications, retention and disposal, acceptable usage, governance, monitoring, and incident response.

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them. While no system is completely immune to risk, we are committed to protecting your data to the highest reasonable standard.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, or to comply with our legal obligations. Account data is retained while your account is active. Anonymised usage data may be retained for analytical purposes. You may request deletion of your data at any time by contacting us.

6. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from children. If you believe we have collected personal data from a child, please contact us and we will take appropriate steps to delete it.

7. Your Rights

Depending on your location and applicable data protection laws (including POPIA and GDPR), you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing of your data
  • Request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, or to request a copy of your personal information, contact us at support@mybusinessapp.co.za. We may require a copy of your ID to confirm your identity before processing your request. Access requests may be subject to a legally allowable fee. We respond to all valid requests within the timeframes required by law.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. Our sites may use the Facebook Pixel and Google Analytics cookies. You can control cookie settings through your browser preferences. We may also receive confirmation when you open emails from MyBusiness App, if your device supports such capabilities.

9. Definition of Personal Information (POPIA)

According to POPIA, “personal information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. MyBusiness App additionally includes the following as personal information:

  • All addresses, including residential, postal, and email addresses.
  • Change of name — for which we require copies of the marriage certificate or official change-of-name document.

10. Product-Specific Privacy Provisions

MyPetParlor App

  • Location Data: The mobile app may collect precise geolocation data when you enable location permissions, used for route optimisation and nearest-groomer features. You can revoke permissions at any time in your device settings.
  • Mobile Analytics: Google Firebase Analytics is used within the mobile app to collect anonymised interaction data for performance monitoring.
  • Push Notifications: You may receive push notifications related to bookings and account activity. You can disable these in your device settings.

MyBeautySalon App

  • Beta Data: During the beta period, we may collect additional usage data specifically for product improvement. This data is anonymised and aggregated.
  • Salon Client Data: When you add client information to MyBeautySalon App, you act as the data controller for that data and are responsible for obtaining appropriate consent from your clients.

MyBillingHub

  • Billing & Payment Data: MyBillingHub processes payment information via tokenised integrations with Paystack. Card details are never stored on our servers. Transaction records, invoice data, and subscriber information are retained while your account is active.
  • Accounting Integration Data: When you connect Xero or Sage, MyBillingHub may sync customer names, invoice records, and payment receipts with your accounting provider. This data is shared only at your direction.
  • Multi-Entity Data: Each business entity you configure stores its own company details, tax identifiers, and billing contacts. You are the data controller for all entity-level data.
  • Early Access Data: During the early access period, we may collect additional anonymised usage data for product improvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and post the revised policy. Your continued use of our apps or websites after changes are made constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, feedback, or wish to make a rights request, please contact our team at support@mybusinessapp.co.za.

For more information about our terms of use, see our Terms of Service.