Welcome to MyBillingHub
Get oriented in MyBillingHub — the billing overview dashboard, where accounts, subscriptions, and invoices live, and how the configuration and analytics areas fit together.
MyBillingHub is your subscription-billing command centre — customer accounts, recurring subscriptions, invoices, payment collection, and the analytics to understand all of it. This article shows you where everything lives.
Finding Your Way Around#
The sidebar is organised by job:
| Group | Items | What they're for |
|---|---|---|
| Home | Dashboard | Live billing health for the last 30 days. |
| Customers | Accounts, Invoices, Subscriptions, Import | The records you bill — who they are, what they owe, what they're subscribed to. |
| Configuration | Measured Units, Plans, Vouchers, Business Entities, Email Templates, Dunning Campaigns | What you sell and how billing behaves. |
| Analytics & Reporting | Overview, Subscribers, MRR, Retention, Trials, Billings, Accounts, Hourly, Signup Declines | How the business is performing. |
| Channels | WhatsApp — Inbox, Workflows, Templates, Broadcasts | Customer messaging on WhatsApp. |
| Admin | Settings | Team, payment gateways, integrations, and API keys. |
The Billing Overview Dashboard#
Your Dashboard opens on Billing overview — a live read on the last 30 days:
- Billing health — your collection rate, the percentage of gross billed revenue actually collected. Below 90% warrants investigation, and the headline switches from "Collections are flowing." to "Collections need attention."
- Gross billed, Cash collected, Outstanding, and Active subscriptions stat cards.
- Recovery pulse — active dunning events, resolved events, and how many accounts and invoices are in dunning.
- Breakdowns of subscriptions, invoices, and transactions by state.
- A revenue timeseries charting billed revenue against collected cash.
Head to Billing Overview Dashboard for the full tour.
The Core Objects#
Four records do most of the work:
- Accounts — the customers you bill. Each account carries payment methods, invoices, transactions, subscriptions, and voucher redemptions in one place.
- Plans — what you sell: pricing, billing cycles, trials, and add-ons.
- Subscriptions — a plan attached to an account, billing on a schedule. Statuses include Active, In Trial, Paused, Past Due, and Cancelled.
- Invoices — the bills themselves, moving through Pending, Processing, Past Due, Paid, Failed, or Voided.
Supporting cast: Vouchers for discounts, Dunning Campaigns for recovering failed payments, Email Templates for the messages billing sends, Business Entities for invoicing under multiple legal entities, and Measured Units for usage-based charges.
Where to Go Next#
- Bringing existing customers in? Import Accounts in Bulk.
- Understanding your numbers? Start at the Billing Command Center, then drill into Subscribers and Retention and MRR and Billings.
- Customer emails — Manage Email Templates.
- Setting up WhatsApp? Connect Your WhatsApp Business Number, then explore the WhatsApp categories for the inbox, workflows, templates, and broadcasts.