Connect Your WhatsApp Business Number
Stop juggling customer chats on personal phones. Connect the WhatsApp number you already have — no migration, no API keys, no developer — and unlock a shared Inbox, automations, templates, and broadcasts in minutes.
Customer messages scattered across staff phones, no shared history, and the constant worry that something went unanswered — that's what connecting WhatsApp fixes. MyPetParlor App becomes the single place your team chats with customers, using the WhatsApp Business Account (WABA) and number you already have. You authorise access once with Facebook Login for Business, pick the number to provision for your organisation, and your Inbox, Workflows, Templates, and Broadcasts are instantly ready — no migration, no API keys to copy, and no developer setup.
You need an existing WhatsApp Business Account with at least one phone number before you connect. If you don't have one yet, Meta's guide WhatsApp Business Accounts explains how to create one in Meta Business Suite and share it with a partner.
Key Benefits#
- Use the number you already have — Connect an existing WhatsApp Business Account and its number, no migration required.
- Sign in securely with Meta — Facebook Login for Business handles authorisation, so there are no tokens to copy or rotate by hand.
- Unlock every WhatsApp feature — A single connected number powers your Inbox, automations, message templates, and campaigns.
- Provision per tenant — Pick exactly which number serves this tenant, so each part of your business uses the right line.
Prerequisites#
Before you connect, make sure you have:
- A WhatsApp Business Account (WABA) with at least one phone number. See Meta's WhatsApp Business Accounts guide if you need to create or share one.
- A Meta account with access to that WABA in your Meta Business Portfolio.
- Permission to manage WhatsApp settings in MyPetParlor App.
How to Connect Your Number#
- Open Settings and go to WhatsApp.
- Click Connect number.
- Complete the Facebook Login for Business prompts to authorise access to your WhatsApp Business Account.
- In the Connect WhatsApp Number dialog, pick the number you want to provision for this tenant.
- Click Connect.
The number now appears under Connected numbers with its status. Open Details on any number to manage it.
If your WABA has several numbers, the dialog lists them all. Pick the line that belongs to this tenant so conversations and campaigns stay with the right part of your business.
Good to Know#
- You only provision a number once per tenant. After that, it's available to everyone working in that tenant.
- The dialog only shows numbers that already belong to your connected WhatsApp Business Account — if a number is missing, add it to your WABA in Meta first.
- If a connection ever shows as disconnected, reconnect from the same Settings → WhatsApp page.
- Connecting a number doesn't message your customers — it simply provisions the line for this tenant.
Quick Reference#
Key Terms#
| Term | What It Means |
|---|---|
| WhatsApp Business Account (WABA) | The Meta account that owns your WhatsApp Business numbers. Connect the one you already have — no migration required. |
| Phone number | The WhatsApp Business line you provision for a tenant. A single WABA can hold several. |
| Facebook Login for Business | Meta's secure authorisation flow. You complete it once — there are no API keys or tokens to copy. |
| Meta Business Portfolio | Where your Meta account manages access to the WABA you want to connect. |
| Tenant provisioning | Connecting a number for one tenant so everyone working in that tenant can use it. Done once per tenant. |
Related Concepts#
A connected number powers every other part of WhatsApp in MyPetParlor App:
- WhatsApp Inbox — The shared place every conversation from your connected number lands.
- Automate with WhatsApp Workflows — Automated replies sent from your connected number.
- WhatsApp Message Templates — Approved, reusable content your connected number can send.
- Send WhatsApp Broadcasts — Campaigns sent from your connected number to many customers at once.