Manage Connected WhatsApp Numbers
See every WhatsApp Business number connected to your workspace, check its health, connect additional numbers, and manage tokens and webhooks from the number detail page.
All of MyMicroFinance App's WhatsApp features — the Inbox, Workflows, Templates, and Broadcasts — run through one or more connected WhatsApp Business numbers. The WhatsApp settings page is where you see those numbers, check that they're healthy, and connect new ones.
Find it under Settings → WhatsApp (open settings).
The Connected Numbers List#
The header shows a summary chip — for example 2 connected · 2 active — so you can see the state of your connection at a glance. Below it, every connected number appears with:
| Column | What it shows |
|---|---|
| Phone | The WhatsApp Business number, with its display name. |
| Application | Which product the number is connected to. |
| Provider | The messaging provider behind the connection. |
| Status | The account status — see the table below. |
| Actions | Open the number's detail page. |
A number's status tells you whether it can send and receive messages:
| Status | Meaning |
|---|---|
| Active | Healthy — the number sends and receives messages normally. |
| Inactive | Connected but not currently in use. |
| Suspended | Messaging is blocked — usually a Meta policy or billing issue that needs attention. |
Connect a Number#
Select Connect number (or Connect another number if one is already connected). A dialog opens and walks you through Facebook Login for Business — you sign in with the Facebook account that owns your WhatsApp Business Account, approve access, and pick the number to connect.
The full first-time walkthrough, including what to prepare before you start, lives in Connect your WhatsApp Business number.
You can connect more than one number — for example a bookings line and a support line. Each number keeps its own conversations, workflows, and templates.
The Number Detail Page#
Open a number from the list to see everything about that connection in one place:
- Identity — the display name and label, the application it serves, and the technical identifiers Meta assigned (phone number ID and WhatsApp Business Account ID).
- Messaging tier — your current WhatsApp sending limit, which grows as your number builds a good sending reputation.
- Webhook subscriptions — the events Meta delivers to MyMicroFinance App (incoming messages, delivery statuses). If messages stop arriving, this card is the first thing to check.
- Access token — the credential MyMicroFinance App uses to send on your behalf. If the standard connection ever breaks, you can paste a System User token from Meta Business Manager here as a fallback.
Treat access tokens like passwords. Only paste a System User token if you generated it yourself in Meta Business Manager, and never share it outside your organisation.
When Something Looks Wrong#
- Check the number's status in the list — Suspended points to a Meta-side issue to resolve in Meta Business Manager.
- Open the detail page and confirm webhook subscriptions are present.
- If sending fails with authentication errors, refresh the connection by reconnecting the number or pasting a fresh System User token.
Once your number is healthy, carry on with WhatsApp settings and document uploads and linking your employees.