What is a Booking?
A booking is a scheduled appointment for one or more pets — combining the services performed, how the pet gets there, and how the customer pays, all in one record.
A Booking is a scheduled appointment for a customer's pet (or pets) on a given date and time. It ties together everything needed to run the appointment: which pets are being seen and what service each one gets, how they get to and from the appointment, and how the customer pays — all in a single record you can track from creation through to completion.
Nothing can be booked until at least one service and, for most parlours, a customer with at least one pet already exist — bookings are where those pieces come together.
What a Booking Contains#
| Part | What it covers |
|---|---|
| Customer | Who the booking is for. |
| Date and time | When the appointment happens. |
| Orders | One entry per pet in the booking — which pet, which service, and any extra services added on. |
| Address | The customer address the booking is serviced at (required unless transport is set to none). |
| Transport mode | How the pet gets to and from the appointment. |
| Payment | How the customer pays for the booking. |
| State | Where the booking is in its lifecycle — see below. |
Booking States#
A booking moves through states as it progresses:
| State | Meaning |
|---|---|
| Created | The booking has been made. |
| Approved | The booking is confirmed. |
| Started | Work on the appointment has begun. |
| Completed | The appointment is finished. |
| Paid | Payment has been collected. |
| Unpaid | Payment is still outstanding. |
| Rescheduled | The booking was moved to a new date/time. |
| Cancelled | The booking will no longer go ahead. |
| Waitlisted | The booking is pending a slot, not yet confirmed for a specific time. |
Managing Bookings#
You can manage bookings any time from the Bookings list, or use the calendar view to see your day (or week) at a glance — both give you the same underlying booking records, just displayed differently.
See Create a booking for a full walkthrough of the booking form, including pets, transport, and payment.