Manage Vouchers
Track voucher usage from the dashboard, edit limits and descriptions, duplicate vouchers between teams, and disable a voucher when a promotion ends.
The Vouchers dashboard is where you track how promotions are performing and keep your voucher catalogue tidy — editing limits, duplicating codes, and switching vouchers off when a campaign ends.
The Vouchers Dashboard#
Open Vouchers in the navigation. Every voucher in the team is listed:
| Column | What it shows |
|---|---|
| Code | The voucher code — click through to the detail page. |
| Discount | The discount the voucher grants. |
| Total usage | How many times the voucher has been redeemed so far. |
| Usage limit per account | The per-account cap, if set. |
| Usage limit | The overall cap, if set. |
| Enabled? | Whether the voucher can currently be redeemed. |
| Expires? | Whether the voucher carries an expiry date. |
| Expires at | The expiry date, when one is set. |
From here you can Create a new voucher or Duplicate Voucher to copy an existing one.
The Voucher Detail Page#
Open any voucher to see its detail page. At the top, three tiles summarise the numbers that matter:
- Total usage — the total number of times the voucher has been used.
- Usage limit — the total number of times the voucher can be used.
- Usage by customer limit — the number of times a single customer can use it.
Use Copy URL in the header to grab a direct link when handing a voucher over to a teammate.
Below the stats sits the edit form.
Edit a Voucher#
Most of a voucher stays editable after creation:
- discount value or percentage;
- usage limits (including removing a limit entirely);
- expiry date and whether it expires;
- enabled state;
- eligible plans;
- hosted page and invoice descriptions.
The voucher code cannot be changed once set, and the discount's fundamental type and duration are fixed at creation. If a promotion needs a different code or duration, duplicate the voucher instead.
Changes save with "Voucher updated successfully."
Duplicate a Voucher#
Duplicate Voucher (from the dashboard) copies an existing voucher's configuration into a new code — pick the team and the source voucher, adjust what differs, and save. It's the quickest way to:
- run the same promotion again with a fresh code;
- roll a proven voucher out to another team;
- create seasonal variants of a standard discount.
Disable a Voucher#
To end a promotion, open the voucher and switch Enabled? off. The voucher can no longer be redeemed anywhere.
| To stop… | Do this |
|---|---|
| All future redemptions | Disable the voucher (or let its expiry date pass). |
| One account's active discount | Deactivate that redemption on the account. |
Disabling a voucher stops new redemptions. Redemptions already active on accounts continue per their duration — deactivate them individually if the discount must stop immediately.
Keep an Eye on Usage#
Total usage climbing towards the usage limit means the promotion is about to sell out — decide in good time whether to raise the limit or let it lapse. Individual account activity lives on each account's Voucher Redemptions page, including the total value Discounted per redemption.