Workflows
Build and manage WhatsApp workflow automations for repeatable journeys.
What is a WhatsApp Workflow?
A WhatsApp Workflow is an automated conversation you build visually on a canvas — a chatbot made of nodes and connections that greets customers, asks questions, branches on the answers, and hands off to your team.
12 min readBuild a Workflow
Build an automated WhatsApp conversation on the visual canvas — drag steps from the palette, connect them, test in the simulator, and publish when it validates cleanly.
4 min readWorkflow Step Reference
Every step you can place on the workflow canvas — triggers, messages, inputs, logic, actions, and endings — with what each one does and how to configure it.
5 min readImport and Export Workflows
Export any workflow version as a JSON file for backup or reuse, and import workflow files into another workspace — with validation that catches problems before anything is created.
3 min read