Your customers already live on WhatsApp. Until today, that meant grooming businesses ran their busiest conversations on staff personal phones — bookings in one chat, a reminder in another, a "is my dog ready?" somewhere nobody else could see. Today that changes.
The WhatsApp Business suite is now built into MyPetParlor. Connect the WhatsApp number you already use and run every customer chat, reminder, and campaign from one shared inbox — with delivery and read tracking on every single message.
What you get
The suite brings four capabilities together, all included in every plan:
A shared team inbox
Every conversation for your connected number lands in one place, newest first, with the full history attached. No more "which phone is that chat on?" Anyone on your team can pick up a thread, read everything that was said, and reply with confidence — and see each reply move from sent to delivered to read. See how the shared WhatsApp inbox works →
No-code chatbot workflows
Build an automated conversation on a visual canvas — drag in nodes, join them up, publish. Your workflow greets customers, answers the common questions ("what are your opening hours?", "how do I book?"), collects what it needs, and hands off cleanly to a person when a human is genuinely required. It runs around the clock, even when the salon is closed. Learn how WhatsApp workflows work →
Approved message templates
Outside WhatsApp's 24-hour reply window, an approved template is the only message you're allowed to send. Write your booking confirmations, reminders, and updates once, get them approved, and your whole team can send polished, on-brand, compliant messages in seconds. Read about WhatsApp message templates →
Scheduled broadcast campaigns
Reach your whole list — up to 5,000 recipients — in a few clicks. Personalise each message with the recipient's own name, schedule it for the perfect moment, then watch delivery, read, and reply rates climb live as it sends. Discover WhatsApp broadcasts →
Connect in minutes, not weeks
There's no migration, no API keys to copy, and no developer needed. You authorise access once with Facebook Login for Business, pick the WhatsApp Business number to provision for your organisation, and your Inbox, Workflows, Templates, and Broadcasts are instantly ready.
You keep the number your customers already know. They just get faster, clearer answers.
Part of the wider MyBusiness platform
The WhatsApp Business suite is being actively expanded and shared across the MyBusiness App family, so the same proven messaging tools that power MyPetParlor are available to our other products too. For groomers, it's tuned to the work you actually do — bookings, reminders, collection updates, and rebookings.
Where to start
This launch kicks off a week-long series on putting WhatsApp to work in your grooming business — why clients prefer it, how to cut no-shows with reminders, delighting owners with collection updates, and running win-back broadcasts. We'll link each one here as it goes live.
Ready now? Connect your number and send your first message today.
Ready to streamline your business?
Manage bookings, messaging, payments, and customer engagement — all from one platform.
